banks · ICICI Bank
How to escalate an ICICI Bank complaint
Start with phone banking, the iMobile app or a branch and keep the complaint number. Then escalate to ICICI’s customer service head and its Principal Nodal Officer, and after 30 days to the RBI Ombudsman.
the rule
The RBI Integrated Ombudsman Scheme, 2021 makes you complain to the bank first. If the bank does not reply within 30 days, or rejects you, you can go to the RBI Ombudsman for free.
the escalation path, in order
Start with ICICI Bank itself
Raise it through iMobile, internet banking’s service request section, phone banking or your branch, and keep the complaint number.
Escalate inside the bank
Every bank has a Grievance Redressal Officer and a Principal Nodal Officer above its call centre, listed on its website. Write to them with the complaint number.
RBI Ombudsman
After 30 days without a reply, or after a rejection, file at cms.rbi.org.in (help on 14448). File within one year of the bank’s reply. It is free, and the Ombudsman can award up to ₹20 lakh for loss and up to ₹1 lakh for time, expense and harassment.
where ICICI Bank lists its officers
ICICI Bank sets out its escalation levels, up to the Principal Nodal Officer, on the complaints and contact pages of its website.
- For card disputes, ask the bank to raise a chargeback with the card network and give you its reference.
what people take up with ICICI Bank
- Credit card dispute or chargeback refused
- Charges on a zero-balance or salary account
- EMI or loan statement errors
- Failed UPI or IMPS transfer
keep these ready
- 1Account or card number (last four digits only in emails)
- 2Transaction date, amount and reference
- 3The bank complaint number and its reply
- 4For fraud: the 1930 or cybercrime.gov.in acknowledgement
a complaint you can copy
Subject: Escalation of complaint [complaint number], account ending [last four digits] Dear ICICI Bank team, On [date], [what happened, in one or two sentences]. I raised this on [date] (reference [number]), and it has not been resolved. I am asking for [a refund of ₹amount / a fix / a reversal of the charge]. Please resolve this within 30 days. If it is not resolved, I will take it to the RBI Ombudsman. [Your name] [Registered phone or email]
questions people ask
Who do I escalate an ICICI Bank complaint to?
Escalate inside ICICI Bank. ICICI Bank sets out its escalation levels, up to the Principal Nodal Officer, on the complaints and contact pages of its website. After 30 days without a reply, or after a rejection, file with the RBI Ombudsman at cms.rbi.org.in.
Should I call an ICICI Bank customer care number I found online?
No. Fake customer care numbers in search results and social media are a common scam. Raise it through iMobile, internet banking’s service request section, phone banking or your branch, and keep the complaint number.
What should the complaint say?
Keep it short and specific: what happened and when, every earlier reference number, and exactly what you want. Have these ready: Account or card number (last four digits only in emails); Transaction date, amount and reference; The bank complaint number and its reply; For fraud: the 1930 or cybercrime.gov.in acknowledgement.
Can Kaval do this for me?
Yes, end to end, for members. Message Kaval on WhatsApp with what happened and the reference numbers you have. Kaval writes the complaint, sends it to the right desk, keeps track of the deadline and chases it, and takes it to the next level when the deadline passes. Membership details are at kaval.chat/pricing.
other banks guides
complaint with someone else?
Last reviewed October 28, 2026. Rules change; the regulator’s own page has the final word.