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online shopping · Myntra

How to escalate a Myntra complaint

Raise it on the order in the Myntra app and keep the ticket ID. If it stalls, write to the Grievance Officer Myntra names on its site; they must reply within 48 hours and resolve within a month.

the rule

Under the Consumer Protection (E-Commerce) Rules, 2020, every shopping site must name a Grievance Officer on its platform, acknowledge your complaint within 48 hours, and resolve it within one month.

Have Kaval take it upFree to start. Nothing to install.

the escalation path, in order

  1. Start with Myntra itself

    Open Orders in the Myntra app, pick the item, and use the help or chat option there. Save the ticket ID.

  2. Write to the Grievance Officer

    If support goes in circles, email the Grievance Officer the platform lists. Include the order ID and the earlier ticket numbers. They must acknowledge within 48 hours and resolve within a month.

  3. National Consumer Helpline

    Call the National Consumer Helpline on 1915 (or 1800-11-4000), WhatsApp 8800001915, or file at consumerhelpline.gov.in. It is free, works in 17 languages, and forwards your complaint to companies that have joined its convergence programme, which then have about 30 days to reply.

  4. Consumer commission

    File a consumer complaint online at e-jagriti.gov.in. The District Commission hears cases where you paid up to ₹50 lakh, and there is no filing fee for claims up to ₹5 lakh. You can argue it yourself; a lawyer is optional.

where Myntra lists its officers

Myntra names its Grievance Officer on its Contact Us page on myntra.com, as the E-Commerce Rules require.

what people take up with Myntra

  • Return pickup scheduled but never done
  • Refund for a returned item not credited
  • Return rejected at the doorstep for a tag
  • Wrong size or colour delivered

keep these ready

  1. 1Order ID and the registered email or phone
  2. 2Ticket numbers from every chat or call
  3. 3Photos or an unboxing video of the item
  4. 4The exact amount and how you paid

a complaint you can copy

Subject: Unresolved complaint for order [order ID], ticket [ticket number]

Dear Myntra team,

On [date], [what happened, in one or two sentences]. I raised this on [date] (reference [number]), and it has not been resolved.

I am asking for [a refund of ₹amount / a fix / a reversal of the charge].

Please acknowledge this within 48 hours and resolve it within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.

[Your name]
[Registered phone or email]
Fill in the brackets. Send it to the desk for the step you are on, and keep the reply.

questions people ask

Who do I escalate a Myntra complaint to?

Write to Myntra’s Grievance Officer. Myntra names its Grievance Officer on its Contact Us page on myntra.com, as the E-Commerce Rules require. After a month without a fix, go to the National Consumer Helpline (1915).

Should I call a Myntra customer care number I found online?

No. Fake customer care numbers in search results and social media are a common scam. Open Orders in the Myntra app, pick the item, and use the help or chat option there. Save the ticket ID.

What should the complaint say?

Keep it short and specific: what happened and when, every earlier reference number, and exactly what you want. Have these ready: Order ID and the registered email or phone; Ticket numbers from every chat or call; Photos or an unboxing video of the item; The exact amount and how you paid.

Can Kaval do this for me?

Yes, end to end, for members. Message Kaval on WhatsApp with what happened and the reference numbers you have. Kaval writes the complaint, sends it to the right desk, keeps track of the deadline and chases it, and takes it to the next level when the deadline passes. Membership details are at kaval.chat/pricing.

other online shopping guides

complaint with someone else?

Last reviewed October 28, 2026. Rules change; the regulator’s own page has the final word.